Do you deliver to my address?

We deliver within Dubai for free.

We deliver to the following areas in New Dubai, within an hour, with no minimum order: Dubai Marina, JLT, JBR, The Palm Jumeirah, Tecom, Greens, Media City, Al Barsha.

If your address shows outside the New Dubai area, please contact us to inquire about delivery time and minimum order amount.

If you are not satisfied with the quality of the product(s)?

If you are not satisfied with the quality of the products, please contact us by phone / whatsapp +971 (52) 370 6 376 and leave a return request. We will conduct an internal investigation and, if quality discrepancies are identified, we will refund your money in full or exchange the product(s).

If the product(s) is missing?

If for some reason the ordered product is not available, we are ready to replace it with a similar one. Replacement of goods is agreed by phone / whatsapp.

In case of product replacement?

In case of replacement or absence of some products or the presence of weighted products in the order, the amount may change.

I can't take delivery. What to do?

If you cannot accept delivery at the requested time or if you want the courier to deliver and leave the order at the entrance just write in the comments to leave the order at the door, or you can cancel the order or place a new order for a different date / time . To cancel delivery, please contact the contact center by phone/whatsapp: +971 (52) 370 6 376.

How are products stored and orders fulfilled?

All products are stored in accordance with the product content requirements specified by the manufacturers, taking into account both temperature conditions and storage conditions, and special attention is paid to product packaging.

Why is there a replacement in the order?

Purchases are made constantly, so the availability of goods can change very quickly. We show the product at the time of checkout, but a minute later another customer can pick it up from the shelf.

I was given the wrong product or not given it at all. What should I do?

Describe the situation to the staff, please. If you are already at home, call us at +971 (52) 370 6 376 or write to Whatsapp. We'll definitely figure it out.

Return of goods?

Please note that the return of food products of proper quality is not possible. If you have any complaints about the quality, timing, recieving the order, etc., then send us a photo in the chat. So we can check the product.